Terms & Conditions
We may change these terms & conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
We only ship our products to UK customers. Orders from the Highlands, off islands and N. Ireland may be subject to additional delivery charges. You will be contacted with additional information on these charges. The Model Basement cannot be held liable for any additional charges.
We do not ship to PO boxes.
Please note we do NOT ship radio control models overseas. This is down to high transport costs and complications regarding returns of good.
If you are an international customer you MUST contact us prior to placing an order to double check the stock levels and also, if we can ship to their country.
Please note that The Model Basement cannot be held responsible for any foreign exchange rates when providing refunds. As states in numerous locations on our website, any international customers must contact us prior to ordering, for information regarding postage and stock availability.
Any damaged goods MUST be reported to The Model Basement within 3 working days otherwise no refund or replacement can be given. This is the timescale that our couriers give to us to claim.
We accept most credit cards including Switch payment cards for on line payment. Cheques need a minimum of 5 working days clearance time before goods are dispatched. Only send cash by Special Delivery post in a strong envelope. Cash, Bankers Draft and Building Society cheques ensure immediate dispatch of products in stock. Goods in stock are dispatched immediately after payment is taken. Payment is not deducted for goods out of stock, until they are ready for dispatch when payment and delivery charges, if any, will be deducted (unless they are a part order paid for by cheque). We accept deposits to secure telescopes, binoculars and spotters not in stock, but payment in full must be received within 10 working days of notification of their arrival (unless agreed otherwise at time of placing deposit). Official orders from recognized and approved institutions are accepted. We will confirm the price of goods and carriage (If Applicable) at the time of your order together with your order (Id) number, and the total price of your order including VAT. If the order is received by 1 pm, and the goods are in stock, we will do our best to dispatch the same day by carrier for next working day delivery. If there is a delay in our dispatch of your order, we will advise you accordingly. In the event that delivery to you would be greater than 30 days, we will also advise you of this, and ask if you wished to proceed with the order. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. For international credit/debit card payment refunds we are not liable for any reduction in payment caused by exchange rates, please check stock before making your purchase as we cannot account for exchange rate differences in the event of a refund.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: first, to process your order and secondly, provide you with the best possible service. Information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 3 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website
OUR RETURNS POLICY
We offer a 30 day money back guarantee on new and second hand goods to Purchasers, who buy via the internet, mail order or other ‘distant' method, and not in our showroom, have the right to cancel your contract (order) with us. Unless the law permits otherwise, you have a right to cancel your order in the following circumstances: In the case of goods, you can cancel from the date of the contract and up to *30 *working days, starting from the day after you receive the goods.In the case of services, you can cancel up to 7 working days from the day after the conclusion of the contract. You must inform us in writing of your decision to cancel, by e-mail or First Class mail, to our address. You must obtain a “Returns Goods Number” from us to display prominently on the outside of each package you are returning. Making sure not to write on the products packaging. Please use a label. The product must be complete and in new condition. It must not have been used or installed. It must be returned in the original packaging. DvD,S, Memory cards and software can only be returned if the seal has not been broken. If we find that items have been used we will then deduct at cost for reselling that item on. When items have been sent at post cost by us, then this will also be reclaimed. Your responsibility is to return the goods in their original condition; carriage paid by you, with all the packing materials, boxes etc. to our address. We will refund your purchase price in full for goods received in the above condition within 30 days of your notification to cancel. If faults occur during the warranty period. For new goods this is 12 months from the date of purchase. We will either repair or replace at our discretion. Goods may be returned at anytime when out of warranty, carriage paid, for repair at a cost to be agreed before repair work starts.
For any overseas returns, the customer is eligable for postage costs to us and back to them also. For international credit/debit card payment refunds we are not liable for any reduction in payment caused by exchange rates, please check stock before making your purchase as we cannot account for exchange rate differences in the event of a refund.